The Fapco team thrives on client portals and dashboard technologies.
Fapco team experts ramp-up to speed quickly, assimilating information and communicating with customers in any format they demand. Dashboard technology is one of the most intuitive and interactive ways to display data so that all managers can make intelligent, data-driven, real time decisions.
General Manager for Fapco, Scott Sloniker, explains the importance of the new “dashboard software” and its importance to customers’ service.
“These new programs are coming to our customers with these highly customizable dashboards so each person or user can see what they want to see or define what we want them to see. Making the upgrade to QAD EB2 will be a huge jump from where we are today.”
Sloniker explains that Fapco systems will also evolve from a black and green screen with numerical information into a graphical interface.
“Each morning when our people sign in to their computers the very first thing they will see is a dashboard customized to each individual’s highest priority information,” says Sloniker. “How many sales orders are in the system from yesterday? What is the current backlog? How many late P.O.s are there? Endless information at our fingertips.”
On the customer side, the Fapco team is driven by dashboards such as delivery, quality, and “performing vendor” stats to gauge real time performance. These critical customer service stats can make or break your business.
“We take these portals and dashboards very seriously. I watch these very closely,” states Customer Service Manager for Fapco, Jim Page. “Every day I search portals for any past due deliveries and then go in and check to see if they are legitimate and why.”
Page believes the client’s online portal or dashboards are valuable in tracking down real time problems in the field that aid Fapco’s continuous improvement processes.
Overseeing many of Fapco’s largest customers, Page explains that between Fapco’s in-house MRP systems and client portal dashboards, Fapco is hitting some impressive numbers.
“Our on-time delivery is always in a state of improvement. We are hitting better numbers than we ever have before with the combination of technologies we employ. With one of our major automakers we are in the mid-ninety percentile. With one of our major construction equipment manufacturers we are hitting 90+ percent on time,” he proudly concludes.
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